Chat is fast becoming a channel of choice for customer service and is the perfect complement to our CyCC Omni Channel Contact Centre solution.

Customers increasingly start their relationship with your business online and it’s a simple next step to just click and chat with a member of your team. Your customers will appreciate the more direct and personal service that web chat provides – its not social media and therefore your interaction with your customer is only with them not visible as part of an open forum or discussion.

Business Benefit

  • Gives your clients instant communication with your internal teams, meaning better customer service
  • Instant sales leads for your business when a visitor initiates a web chat request from your website
  • Better first impressions of your business when new and existing clients get answered quickly and efficiently
  • Personal and not an open public forum
  • Overcomes issues with accents, regional dialects, noisy environments
  • Provides audit trail of the interaction
  • Very efficient by introducing multiple chats for agents
  • Enhances customer service as teams can talk to each other internally and provide the best response for the Customer

Powerful Features & Benefits

  • Integrate CyChat with our CyCC solution for full Multi-Channel Call Centre functionality
  • Route different customer initiated web chat
  • request to specific teams like sales, support & accounts
  • Direct the web chat request to our CyChat web based desktop client
  • One-on-One or multi-party chat
  • Transfer current chat or web chat requests onto your other colleagues quickly and easily